At any time of the day, if you forget your user id or password to your course site, you can make an online request to get your information emailed to you within seconds. Once into the simulation, on-demand help is never more than a click away, with context sensitive information provided for every screen in the simulation. Each simulation also comes with self-paced demos, comprehensive manuals, a useful glossary of business terms, and a FAQ database available online.

If our on-demand support has not been able to provide you with an answer to your question, Interpretive has a highly qualified customer support team who you may contact for additional support.

Additional Student Support

Our experienced customer support specialists will answer all student technical simulation questions submitted online, within 24 hours.

We ask students to submit questions online in written format to ensure that only appropriate simulation technical questions are asked. This policy ensures there is no perceived unfair advantage to any student who "calls" seeking game advice. However, if necessary to answer a students's technical simulation related question, we will call the student.

One of the real benefits of the simulation experience for faculty and students is the meaningful dialogue that occurs as core concepts are brought to life. Our customer support team is experienced at only answering appropriate technical simulation questions, so as not to interfere with this interaction.

Additional Faculty Support

Our customer support specialists will answer all simulation questions submitted online, within 24 hours. Faculty are also provided with a phone number to call customer support during regular office hours.

From the beginning, we will work with you to help you determine how best to fit one of our simulations into your course, including getting our technical support team to speak directly to your technology people if required. At the end of your course, if there is something you would like to see in the simulation, simply ask us, and we will ensure your suggestions are considered as part of our continuous simulation updating process.


	Need Help?

	After logging in to your course site, click the "Help" link in the main menu. If you cannot log in, follow the instructions on this page. Whether you are a faculty member or a student, if you have a question about our simulations at anytime, please do not hesitate to contact us. Fully Administered means Interpretive handles all simulation logistics.