CUSTOMER SUPPORT
Customer Support Promise
We are there when you need us!
Running a simulation in your class requires support. We pride ourselves on our outstanding customer support staff, who consistently receive superior marks from our customers. With that in mind, we offer you the following promises that will ensure you have all you need to get the most out of our simulations. As our customer, you will receive:
- Your own Customer Relationship Manager: a real person, who will gladly assist in getting your course site set up and answer your questions.
- A team of Customer Relationship Specialists who work directly with your Customer Relationship Manager to assist them in answering your questions.
- A team of Customer Support Specialists, trained to answer general support questions, as well as quickly identify issues that need to be addressed ASAP by the Customer Support Team of your simulation.
- A response to any question within 24 hours during the business week. High priority issues are addressed during the weekend, but lower priority questions will be addressed the following Monday.
- 24 hour access to our Support FAQ database: to allow you and your students to find the answer on your own if needed.
- Up to date resources (manuals, guides, PowerPoints, etc.) to help you integrate the simulation into your already existing lesson plan.
- If you encounter any issues while using the simulation, our experienced Development Team will work directly with your Customer Support Team to resolve them in a timely manner.
Our Support Team
Tim M.
Tim has been with Interpretive since 2008, serving as Manager of Support Operations for the past 9 years. He is a graduate of the University of Virginia (B.I.S. 2007) and a life member of the Orange Volunteer Fire Company. Outside of work, Tim likes spending time with his wife and newborn daughter, exploring Charlottesville, and following his favorite sports teams.
Johanna A.
Johanna is our Customer Relationship Manager for Management simulations and has been with Interpretive since 2007. She holds a BS and an MEd, as well as many continuing education courses. Previously she worked as a HS teacher and a financial analyst. She enjoys her five grandchildren and reading and collecting memories from the past.
Allen H.
Allen is a Customer Relationship Specialist and has been with Interpretive since 2016. He holds a degree in Anthropology from VCU and did archaeological fieldwork before joining the team at Interpretive. His interests include virtual reality, 3D printing, and his massive collection of board games.
Holly M.
Holly is the Customer Relationship Manager for Strategy simulations and has been with the company since 2014. Holly went to JMU and received a B.S. in Biology. When she’s not working in a career field that isn’t applicable to her degree, she enjoys hiking, reading and spending time with her animals.
Laura C. A.
Laura is Customer Relationship Manager for the Marketing simulations. She has been with Interpretive since 2011. Laura attended Lynchburg College and majored in Business. In college, she used two of our simulations, BizCafe and MarketShare in her classes. In her spare time, Laura enjoys spending time with her husband and dog, traveling and crafting!
Erin S.
Erin is a Customer Relationship Specialist and has been with Interpretive since 2002. She attended James Madison University and joined Interpretive right after graduation. She loves keeping up with her two daughters who have endless energy and likes bowling and riding roller coasters in her spare time.
Sarah S.
Sarah is a Customer Relationship Specialist and has been at Interpretive since 2014. She is a Virginia native and a graduate of James Madison University, where she studied communications and writing. Her interests include traveling, reading, and cooking. Sarah currently resides in Wisconsin, where she has worked remotely for the past three years.
Claire T.
Claire is a Customer Experience Specialist and joined Interpretive in 2019 after graduating from James Madison University, summa cum laude. While in school, she was an active volunteer for various college events and children's activities for local families. She is passionate about mentoring youth and the art of playing piano.