Contact Us
Faculty and Instructors
If you are an instructor and would like a faculty access, or are interested in evaluating one of our simulations, please fill out the Request a Demo Form.
Students
If you are a student who is new to our services and you have not received your user ID, or if you have forgotten your user ID or password, please visit our Students page.
Get in Touch with Us:
Our support team will answer all simulation questions submitted online, within 24 hours. Faculty are also provided with a phone number to call customer support during regular office hours.
Direct Support Hours:
- Office Hours (all times listed are for US Eastern Time Zone)
- Monday – Friday: 8 am – 6 pm
Online Email Support Hours:
- Monday – Thursday: 8 am – 10 pm
- Friday: 8 am – 6 pm
- Saturday: 9 am – 3 pm
- Sunday: 1 pm – 3 pm